Walking into a café and hearing the barista ask, "Are you having the usual?" is a simple pleasure that loyal customers get to experience, but its more than just having the local know your order, it’s about the authenticity of the connection that raises a smile and a nod. At Connect PM we stand by the vision that successful projects are all about creating connections…

As project mangers we collect large amounts of information about the organisations we service, and like the size of your coffee cup, the type of milk or the amount of sugar you have, the specifics of your project are “usual” to you and your business. We collect a large amount of information to ensure that we personalize not only our service but each and every building project we deliver. We use this information to ensure that you feel like “regulars.” We ensure every employee is engaged with, listened to, connected with, and empowered for your project, and we ensure that complacency does not creep in, so that your “coffee is always right”.

Here are three ways we create engaging and meaningful connections:

No one-size-fits-all approach. No two clients deliver their care services or their buildings the same way, so we make a point of understanding your methodology, it also means that we have knowledge about what you do so that you do not have to exert extra effort to explain who you are or what you want over and over. We, like you, are focused on your project. 
 
Be Authentic and Genuine Interacting with our clients are never a planned moment in which we tick a box. Instead, we ask thoughtful questions, and most importantly, we listen. We don’t simply gloss over a response to a question and play “postman” delivering information to negate responsibilities. We intently listen and hear to what is being said in an endeavour to fully answer and ensure we deliver beyond your expectations.
 
Create a Relatable Purpose In the end, we are human, and as humans, we are full of emotions with a strong desire to form relationships that are positive. The challenge for successful projects is all about humanizing services and creating buildings that make those connections meaningful.